PATIENT ACCESS REPRESENTATIVE I

About the role

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara.

Responsibilities

• Verifying the patient identity and selecting the correct patient record
• Reviewing schedules and physician orders to register the patient for the appropriate service
• Scanning important documents such as insurance cards, ID's, Living Wills, and POAs
• Verifying and entering the patient's demographic and insurance information in the electronic health record
• Explaining and completing complex regulatory and compliance documents during the registration process
• Adhering to all applicable privacy and compliance standards
• Explaining and collecting co-payments, deposits, and outstanding balances and performing the transactions securely
• Greeting patients and families, answering questions, and ensuring the patients arrive to the appropriate service area at the right time
• Performing scheduling, pre-admission, and discharge duties
• Providing supervision and patient information updates to families in waiting rooms

Qualifications

• HS - High School Grad or Equivalent
• 2 years of Customer Service and/or Data Entry experience
• Associate or bachelor's degree in lieu of two years of experience
• Proficiency in Keyboarding

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Pay

Up to $1,500 Sign-On Bonus for Qualified Candidates

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