Patient Access Representative I

About the role

Performs accurate clinic registration of patients, including scheduling, authorization, and insurance verification functions using proper resources provided by MUSC. Collects co-pay/co-insurance at the time of service according to MUSC policies. Corrects registration errors to prevent front-end denials. Provides excellent patient-focused customer service and communicates effectively to service delivery areas to maximize patient flow and customer service. Answers phones according to proper protocol provided by MUSC.

Responsibilities

• Accurately registers patients for clinic appointments
• Schedules appointments and handles insurance verifications
• Collects co-payments and co-insurances at the point of service
• Corrects registration errors to avoid front-end denials
• Provides exceptional customer service to patients
• Communicates effectively with various service delivery areas to improve patient flow
• Answers phones according to established protocols

Requirements

• High school diploma or equivalent (GED)
• One year of customer service experience
• Ability to interpret and apply financial procedures and regulations (preferred)
• Previous experience with hospital information systems or word processing (preferred)

Qualifications

• Energetic and enthusiastic personality

Skills

• Excellent communication skills
• Customer service orientation
• Knowledge of financial procedures and regulations
• Experience with hospital information systems or word processing

Benefits

N/A

Pay

$15.00 per hour

Schedule

40 hours per week