Patient Access Representative-Hospital

Essential Job Functions

• Greets patients, coordinates patient services to include appropriate and timely scheduling of appointments, screening and routing of patient and non-patient inquiries and correspondence to the appropriate personnel.
• Answers phones, takes messages and correctly creates lab, x-ray, and other services encounters as needed.
• Gathers and maintains patient information as required for medical records, billing process and updates information as needed.
• Verifies insurance coverage, collects co-pays, directs the patient to the appropriate personnel for billing and collection issues.
• Captes with and supports activities of the clinical nursing staff and clinical providers.
• Maintains a clean and orderly working environment.
• Participates in mandatory training on EHR and UKG (Time and Attendance) and demonstrate basic competency in the functions applicable to their role.
• Works with the PFS staff for coordination of patient care and registration activities.
• Performs other duties as assigned.

Minimum Requirements

• A high school diploma or equivalent preferred.
• Intermediate computer skills required.
• One-to-two years of healthcare industry experience preferred.

Skills/Competencies

• Excellent communication skills, ability to listen and be empathetic.
• Must be able to handle multiple tasks quickly, calmly and professionally.
• Excellent communication skills, ability to listen and be empathetic.
• Excellent organizational, communication and customer service skills necessary.
• Must be able to speak and write articulately.

Benefits

• Medical, Dental, Vision
• Employer Paid Retirement Plan starting at 3%
• 457B Plan
• Paid Time Off
• Long Term Sick Leave