Patient Access Representative (Full Time Evenings) Abington Labor and Delivery
About the Role
Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity, and answers phones for outpatient visits.
Responsibilities
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
- Gathers accurate demographic and insurance information
- Requests and scans photo ID and insurance cards
- Verifies insurance coverage, referrals, and authorizations
- Collects patient out-of-pocket liability at time of service
Requirements
- High School Diploma/GED
- 3 years of healthcare customer service experience
Preferred Qualifications
- Associate’s Degree in Healthcare or Business Administration
Additional Qualifications
- Lift and carry 25 lbs.
- Frequent sitting/standing
- Frequent keyboard use
- May be required to perform activities specific to the role including kneeling, bending, squatting, and performing CPR
Schedule
Workday Evening (3pm - 11:30pm) with every other weekend required.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:
- Medical (including prescription), supplemental insurance, dental, and vision coverage
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance and discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Voluntary benefits, including group rates on insurance and discounts
All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.