Patient Access Representative (Front Desk)

Job Summary

This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner, and greets/assists patients in the same manner.

Primary Job Responsibilities

• Confirms patients’ demographics as well as insurance information to process their visit accurately.
• Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Complies with all HIPAA & CMS requirements as outlined in our annual compliance training.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Reschedules patients as needed with corrected order forms.
• Schedules allowed walk-in exams.
• Responsible for keeping the front/back desk area and patient waiting areas, and office files clean and organized.
• Performs other duties as assigned.

Education

• High school diploma or equivalent.

Experience

• One year of experience in customer service or reception, preferably in a medical office setting.

Education/Certification/Licensing Requirements

• Prefer completion of a course in Medical Terminology.

Additional Requirements

• Willingness to work evenings and/or weekends as needed.
• Willingness to attend continuing education courses at the request of the employer.

Performance Requirements

• Knowledge:
• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures & claims processing.
• Knowledge of basic math and modern office procedures.
• Skills:
• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Abilities:
• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

• Well-lighted medical office or reception area.
• Exposure to communicable diseases and other conditions related to clinic setting.
• Work may be stressful due to a busy office.

Mental/Physical Requirements

• Must possess the physical and mental abilities to perform the tasks normally associated with patient access, involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting.
• Periodic stress occurs from handling many calls and dealing with patient requests.

Business/Clerical Office

Casper, WY