Patient Access Representative - FORTBEND SURGERY CENTER
About the role
The Patient Access Representative is the first line of quality service to patients and guests, acting as an ambassador of service and setting the standard for all other departments. The role involves greeting customers, providing the highest level of customer service, completing timely and accurate registrations, verifying benefits, educating patients about their benefits, and obtaining appropriate authorizations for services.
Responsibilities
- Greet patients and guests and deliver exceptional customer service.
- Perform accurate and timely patient registrations.
- Verify insurance benefits and communicate relevant information to patients.
- Educate patients regarding their benefits and coverage.
- Obtain necessary authorizations for services.
Qualifications
- High school diploma or GED.
- 1 to 5 years of previous business office–related experience.
- No specific licenses or certifications required.
Skills
- Excellent interpersonal skills.
- Knowledge of medical terminology.
- Professional phone etiquette.
- Typing speed of at least 35 words per minute.
About OakBend
OakBend Medical Center is an independent hospital that has provided exceptional and compassionate care to the community since 1950. The OakBend family includes outstanding team members across three hospitals and numerous specialty centers. Services and programs feature a signature No‑Wait ER, an advanced trauma center, a certified stroke program, hospital air‑ambulance services, and a hospital‑based skilled nursing facility. OakBend is committed to a rewarding environment for its team members, delivering essential community services, and continuously developing the best methods of patient care for a healthy future.