Patient Access Representative - Evening Shift

About the Role

This role supports departmental efficiency by performing tasks such as patient scheduling, registration, pre-admission, admission, reception, and discharge functions. The representative ensures accurate collection of patient demographics and employs compliant techniques for patient liability collection before, during, and after services.

Responsibilities

• Greet patients, complete registration, and explain and secure legal forms
• Scan Protected Health Information (PHI)
• Assist with scheduling diagnostic procedures
• Verify insurance coverage and obtain authorizations
• Coordinate post-discharge care as needed
• Provide exceptional customer service and complete patient registration
• Educate patients on financial liabilities and employ compliant collection techniques
• Verify insurance, secure authorizations, and verify medical necessity
• Assist with scheduling, documentation, and post-discharge coordination
• Maintain compliance standards and build collaborative relationships with patients and internal staff

Requirements

• High School Diploma or GED
• 0-1 year customer service or administrative experience in healthcare preferred
• Minimum typing speed of 35 wpm
• Knowledge of PC/CRT/printer; hospital environment knowledge preferred
• Strong customer service, communication, and negotiation skills
• Ability to work in a fast-paced environment and interpret medical and insurance information
• Physical ability to sit, stand, and lift up to 25 lbs.
• Flexibility in work hours to meet departmental needs