Patient Access Representative - Emergency Room Night Shift 11p-7a

About the role

The Patient Access Representative is a key member of the Patient Access Services team. They interact professionally with internal and external customers, providing excellent customer service to patients and visitors. Duties include supporting emergency room and registration activities, ensuring patient throughput and experience, and managing financial aspects of patient interactions.

Responsibilities

• Supports activities to ensure excellence in throughput and patient experience for emergency room visits, admissions, observation, and transfer patients.
• Completes high-volume complex bedside patient registration.
• Completes pre-arrival, pre-registrations, and registrations using various computer systems for all inter and intra-facility transfers.
• Moves a work station on wheels through patients' rooms within the designated registration area.
• Communicates in a professional manner with patients and patient families experiencing serious health issues and emotional events.
• Secures required patient demographic information, correct documentation of admission source, mode of arrival, patient type, and insurance coverage.
• Verifies coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
• Provides financial guidance and excellence in Financial Care to patients and their representatives, presenting information about their benefit coverage and cost share responsibilities.
• Collects required deposits when appropriate.
• Ensures compliance regulations are met (presenting and obtaining consent and regulatory signatures from patients or designee).
• Maintains and requires appropriate documents as necessary (i.e., copies of photo ID and insurance documents).
• Witnesses general consents, agreements, and acknowledgments.
• Reviews registrations for completeness and correctness.
• Uses worklists to conduct incomplete registration, verification, or ineligible insurance follow-up.
• Utilizes available enterprise resources to ensure encounters are bill ready.
• Able to manage adjustments in workflow priorities in response to changing patient census and acuity.

Requirements

• Associate's Degree with one year of working experience in a customer service, public health, healthcare, or related industry.
• In lieu of degree, 2 years’ of demonstrated excellence working in a customer service/call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
• Ability to maneuver a workstation on wheels through patients' rooms within the designated registration area.
• Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.

Qualifications

• Bilingual in English and Spanish (preferred).
• Health care insurance billing and/or hospital patient access, intake, registration experience.
• Familiarity with medical insurance benefits, demonstrated experience with EMR computerized registration, financial, IT systems.
• Knowledge of medical terminology.
• Previous experience as a patient access representative in an Emergency Room environment is highly preferred.

Benefits

Stony Brook Medicine offers a comprehensive benefits package including health plans, a state pension, and opportunities for annual supplemental pay such as location pay, night shift differential, evening shift differential, inconvenience pay, and geographic pay.

Pay

The salary range (or hiring range) for this position is $54,175 - $61,010 / year. The specific salary offer will be based on the candidate's validated years of comparable experience.

Schedule

The selected candidate will be required to work some holidays. Pass days are variable and weekend availability is required. The schedule/pass days may be subject to change.

Essential Position

This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Special Notes

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration. Resume/CV should be included with the online application. Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.