Patient Access Representative - Emergency Department

Variable schedule: 5:30 AM – 9:30 AM start times. Per diem; weekend shifts required.

About the role

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar ensures a smooth, timely registration and admission process.

Responsibilities

• Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR), including thorough interviewing, registering patients in the appropriate status, and following registration guidelines to ensure accurate and timely documentation of demographic and financial data.
• Obtain and scan required forms into the medical record per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collect, document, and scan all required demographic and financial information.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy, adhering to department professionalism policy standards.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Apply recurring visit processing according to protocol.
• Facilitate use of electronic registration tools where available (e.g., Wacom tablets, iPads).
• Perform additional duties as assigned by Management.

Qualifications

• High school diploma or equivalent (required).
• 1-year experience in a customer service role or health care industry (required).
• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems (preferred).
• Experience with Electronic Eligibility Systems and third-party payer verification websites (preferred).
• Medical terminology (preferred).