Patient Access Representative - Emergency Department

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Checks patients in for appointments and accurately verifies demographics.
• Maintains and monitors patient wait times, communicates changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Sets up necessary follow-up appointments, including specialty or ancillary services.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Completes patient's visit by scheduling any necessary follow up appointments.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Maintains productivity and quality performance expectations.
• Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details

Full time night shift position. Benefits include full benefits (health, dental and vision) starting on day one, three medical plan choices, pre-tax savings plans, company-paid life insurance, short-term disability, long-term disability coverage, 401(k) plan with automatic Geisinger contributions, generous paid time off (PTO) plan, up to $5,000 in tuition reimbursement per calendar year, MyHealth Rewards wellness program, employee assistance program (EAP), and voluntary benefits. Position details also include a free Care.com membership with discounted backup care for loved ones, and a company-paid EAP offering free legal guidance, mental health visits, work-life support, digital self-help tools and more. Geisinger offers healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Geisinger is committed to a diverse workforce and encourages applications from qualified individuals from all backgrounds.