Patient Access Representative - Emergency Department

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Checks patients in for appointments and accurately verifies demographics.
• Maintains and monitors patient wait times, communicates changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Sets up necessary follow-up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patients or guarantors of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Completes patient’s visit by scheduling any necessary follow up appointments.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Performs cash posting following department guidelines.
• Maintains productivity and quality performance expectations.
• Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Affords proper referrals and pre-certifications, at the time of encounter.
• Maintains patient recall and reschedule lists.

Position Details

• Part Time 20 hours a week with night shift schedule.
• Benefits: Full benefits (health, dental and vision) starting on day one, three medical plan choices, including an expanded network for out-of-area employees and dependents, pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA), company-paid life insurance, short-term disability, and long-term disability coverage, 401(k) plan that includes automatic Geisinger contributions, generous paid time off (PTO) plan that allows you to accrue time quickly, up to $5,000 in tuition reimbursement per calendar year, MyHealth Rewards wellness program to improve your health while earning a financial incentive, family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones, employee assistance program (EAP): referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more, voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Education & Experience

• High School Diploma or Equivalent (GED).
• Minimum of 1 year-Related work experience (Preferred).

Certification(s) and License(s)

• OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.