Patient Access Representative Eastside ENT
About the role
The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience.
Responsibilities
- Checking patients in and/or out for medical visits
- Answering the phone to address patient inquiries and scheduling appointments
- Assisting patients with enrolling and utilizing MyChart
- Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
- Communicating information and important details to other medical care team
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Collecting and processing patient payments for visit copays, coinsurance, deductibles and prior balances
- Assisting with completion of various types of paperwork and forms
- Effectively working EPIC workqueues, worklist and inbasket messages
- Scheduling referrals and follow-up visits
- Accurate and timely scanning of documents into EPIC
- Functioning as an integrated team member and working collaboratively with other staff and providers across the system to improve patient experience and department efficiency
- Actively participating in UH emergency preparedness
- Maintaining a clean and organized work area
- Cross-training to perform other duties as assigned
- May be scheduled to work at off-sites
- Complying with all policies and standards
- Maintaining Protected Health Information (PHI) securely per UH Code of Conduct and policies
Requirements
- High School Equivalent / GED (Required)
- Associate's Degree or progress towards degree (Preferred)
- Medical Terminology (Preferred)
- 1+ years Customer Service (Required)
- 1+ years Customer Service in healthcare (Preferred)
Skills
- Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
- Strong organizational skills (Required proficiency)
- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
- Compassion to help patients and caregivers in difficult situations (Required proficiency)
- Understanding of the importance of confidentiality (Required proficiency)
- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Constantly
- Lifting: Rarely up to 20 lbs
- Carrying: Rarely up to 20 lbs
- Pushing: Rarely up to 20 lbs
- Pulling: Rarely up to 20 lbs
- Climbing: Rarely up to 20 lbs
- Balancing: Rarely
- Stooping: Rarely
- Kneeling: Rarely
- Crouching: Rarely
- Crawling: Rarely
- Reaching: Rarely
- Handling: Occasionally
- Grasping: Occasionally
- Feeling: Rarely
- Talking: Constantly
- Hearing: Constantly
- Repetitive Motions: Frequently
- Eye/Hand/Foot Coordination: Frequently
Job Details
Location: 7580 Auburn Road, Concord, Ohio, United States. Schedule: Full-time. Travel: 25% of the time (per schedule) / 10% (per travel requirements). Remote work: No. Job Level: Entry Level. Employee Status: Regular. Job Type: Standard. Posting Date: Oct 20, 2026.