Patient Access Representative - Charlevoix

A Day in the Life

• Greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner.
• Be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Register responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.
• Work positively with all levels of staff in completion of job responsibilities.
• Greet patients, family members and other customers in a courteous and welcoming manner.
• Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment.
• Exchanges all information in a friendly, kind manner.
• Possess exceptional people skills.
• Exercise a high degree of control over confidential medical information.
• Responsible to access department communications daily utilizing telephone voice mail and/or e-mail.
• Expected to make immediate requested changes to current information collection procedures utilizing daily communications.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.