Patient Access Representative- CCP PediatriCare

Job Description

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Affords assistance in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Affords open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Affords assistance in the shadowing/precepting of new employees.

Education Requirement

A high school diploma or equivalent is required. An associate's degree is preferred.

Licensure Requirement

(Not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required)
• Loud Noises
• Patient Equipment
• Pushing / Pulling: 0-25 lbs
• Reaching above shoulder
• Squat/kneel
• Standing
• Walking

Additional Physical Requirements

• Bend/twist
• Color vision
• Decision Making
• Depth perception
• Flexing/extending of neck
• Hand use: grasping, gripping, turning
• Hearing acuity
• Interpreting Data
• Peripheral vision
• Problem solving
• Sitting
• Seeing – Far/near
• Speaking
• Strength
• Swimming
• Touch
• Turning head
• Visual acuity
• Walking

Additional Information

Ability to multi-task within a stressful environment.