Patient Access Representative - Audiology Otolaryngology

Job Summary

The Patient Access Representative - Audiology Otolaryngology assists in coordinating activities between scheduling, insurance verification, and pre-certification. They act as a clinical liaison with physician practices, interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer's inquiries.
• Affords assistance with departmental coverage as needed.
• Moves patients utilizing escort or wheeled transport equipment.

What You Bring

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
• Knowledge of insurance process and regulations (preferred).
• Ability to manage conflict effectively and professionally (required).
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines (required).
• Good customer service skills and good interpersonal skills (required).

Department / Location Specific Notes

• Oregon West Network - SHMC Outpatient Therapies: Chart management which includes: chart creation with all necessary forms; chart note copying for specific insurers; and discharging charts.
• PHMG and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• Mainly operates within close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Company Information

• PeaceHealth is committed to the overall wellbeing of its caregivers: physical, emotional, financial, social, and spiritual.
• Provides a competitive and comprehensive total rewards package, including full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.