Patient Access Representative

About the role

Arranges for the efficient and orderly registration of patients. Ensures that patient information is collected. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary nursing departments. Participates in performance improvement and QI activities. Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Make general and emergency announcements over the facilitys PA system. Handles the facility paging system.

Standards of Behavior:

• I - Integrity: We act with unwavering moral principle, transparency, and sincerity in every interaction.
• P - Patient-Centered: We meet patients where they are, ensuring they are active participants in their care journey. We prioritize the patient's physical and emotional well-being over all else.
• A - Accountability: We own our actions. We set clear expectations and hold all team members to the same high standards.
• C - Compassion: We treat every patient, family member, and colleague with kindness, empathy, and dignity.
• E - Excellence: We approach every task, large or