Patient Access Representative

About the role

The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check-in/check-out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.

Responsibilities

• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient appointments or medical consultations.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff.
• Complete patient appointment check in and check out.
• Receive and route patient messages or documents to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration.
• Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.

Requirements

• A high school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.
• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

• Bilingual

Benefits

For information regarding our Benefits, click here.

Pay

Commensurate with Experience

Schedule

M-F 7:30a-4:30p and/or 8a-5p

Environmental Hazards

Exposure to fumes or airborne particles.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.