Patient Access Representative

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes.
• Maintains and monitors multiple work queues.
• Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Performs functions other than described due to extenuating circumstances.
• Schedules walk in procedures and collaborates with central scheduling regarding other needs.

Qualifications

• Education: High school diploma or GED.
• Experience: Prior customer service experience.
• Licenses/Certifications: Hands only CPR.