Patient Access Representative
Cascade Spine Center is seeking a Full-time Patient Access Representative. At Cascade Spine Center, we believe health and care are inseparable. We focus on offering a high quality, service-oriented environment for all surgical procedures. Our facility is accredited by the Accreditation Association for Ambulatory Health Care.
About the role
Under the direction of the Business Office Manager, this position is responsible for covering any aspect of the business office necessary. The successful candidate will possess outstanding multitasking abilities, communication and teamwork skills, and the ability to keep up in a fast-paced working environment. Candidates should be able to demonstrate previous successful, positive customer service encounters.
Responsibilities
- Patient check-in
- Scheduling
- Insurance verification
- Financial counseling
- Patient calls
- Chart building
Requirements
- High School Diploma or GED
- 2+ years of hospital or medical office experience
- Professional verbal and non-verbal communication skills
- Ability to manage time effectively in a high-paced environment
- Genuine desire to contribute to and improve the organization
- Strong multitasking ability
- Strong medical terminology knowledge
- Excellent phone etiquette and exceptional customer service skills
Schedule
Monday–Friday; no call, nights, weekends, or holiday work hours required.
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) — starting PTO accrual of 15 days per year
- 401(k) retirement plan
- Paid holidays
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance
About the company
We are part of a much larger team with United Surgical Partners International (USPI). At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of, our inclusive culture — respectful of differences, nurturing individual contributions, and embracing diversity. A diverse workforce combined with an inclusive culture makes USPI stronger and better able to meet the needs of our diverse patient and physician population.