Patient Access Representative
Employment Type
Full time
Shift
Rotating Shift
Description
Currently Seeking coverage for 12 hour shifts either 8am-8:30pm or 11am-11:30pm
Department
Emergency Department
Location
Trinity Health Oakland
Shift available
Evening or Day Available
Status
Full-time or Part-Time Available
Minimum rate of pay
$16.92
Note
This is a fully on-site role This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.
Total Rewards and Benefits
Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement
Position Purpose
Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices.
Minimum Qualifications
- High School diploma or GED required
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire
Essential Functions
- Research, collect, and analyze information
- Identify opportunities, develop solutions, and lead through resolution
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience
- Responsible for distribution of analytical reports
- Utilizes multiple system applications to perform analysis, create reports, and develop educational materials
- Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making
- Leverages program & operational data & measurements to define and demonstrate progress, ROI, and impacts
- Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices
Additional Functions Of a Patient Access Rep I
- Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk
Required Qualifications of a Patient Access Rep II
- Minimum of two (2) years of hospital registration or insurance verification experience
- Knowledge of medical terminology, diagnostic coding, and procedural coding is required
- Ability to explain insurance benefits