Patient Access Representative

The TOA Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation. Answer inbound calls from new and existing patientsObtain patient demographics and insurance informationListen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging historyDissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patientSchedule patient appointments through NextGenUse critical thinking and your expertise within TOA guidelines to arrive at solutions for patients- even if that means finding a creative resolutionManeuver between multiple screens and multiple systems when documenting information and searching for physician availabilityReview online appointment requests and schedule those appointmentsHandle inbound referrals for your designated physician(s)Reschedule cancellationsRespond effectively to time sensitive email communicationDeescalate conflict independently with disgruntled patientsOther duties as assigned Requirements You have the drive to provide excellent customer service and execute that on a daily basisIt comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you're multi-taskingYou enjoy corresponding over the phoneYou're very organized and pay close attention to detailWorking with computers comes easy to you- you know the basics ofMicrosoft programs such as excel, word, and officeYou enjoy being a part of a team that works collaboratively to achieve goalsYou successfully work across boundaries, including other TOA roles and clinicsKnowledge of patient appointment scheduling is a plusPrevious experience working with an EMR, such as NextGen (or similar documentation systems) is preferredHigh school degree is required, a college degree is preferred TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.