Patient Access Representative

About the role

We are seeking a Patient Access Representative to provide exceptional customer service while supporting patient registration, admissions, and front-office operations. This role is responsible for greeting patients and visitors, verifying demographic and insurance information, completing registration processes, explaining required forms, and ensuring a positive patient experience. The ideal candidate is detail-oriented, organized, and able to multitask effectively in a fast-paced healthcare environment.

Key Responsibilities

• Greet and check in patients and visitors in a professional and courteous manner.
• Register patients and accurately enter demographic information into the electronic medical record system.
• Verify patient and visitor identity by collecting required information and reviewing photo identification.
• Explain consent forms and admissions paperwork and obtain required signatures.
• Determine patient payment responsibilities and identify individuals who may require financial assistance.
• Verify insurance coverage and eligibility while ensuring accurate documentation.
• Distribute and collect admissions and registration documents.
• Answer and direct incoming phone calls, addressing patient questions and concerns.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Collaborate with team members to ensure efficient patient flow and a positive patient experience.
• Perform additional administrative and front-desk duties as assigned.

Required Qualifications

• Previous experience in patient registration, patient access, healthcare administration, or customer service.
• Experience using Epic or a similar electronic health record (EHR) system.
• Strong customer service and patient service skills.
• Excellent verbal and written communication abilities.
• High attention to detail and data accuracy.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Able to work independently while contributing to a collaborative team environment.

Preferred Qualifications

• Experience in a hospital, clinic, urgent care, or healthcare setting.
• Knowledge of insurance verification and patient financial responsibility processes.
• Familiarity with admissions, registration, and front-office workflows.

Job Type & Location

This is a Contract position based out of Santa Rosa, CA.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.