Patient Access Representative

About the role

The Patient Access Representative is responsible for providing exceptional customer service to patients and their families, ensuring accurate billing and insurance processing, and maintaining a positive patient experience.

Responsibilities

• Handle patient inquiries regarding insurance coverage, payment options, and billing statements.
• Process insurance claims and ensure timely submission to third-party payers.
• Communicate effectively with patients, providers, and insurance companies to resolve billing issues and discrepancies.
• Ensure compliance with healthcare regulations and policies related to billing and insurance processing.
• Prepare and maintain accurate medical records and documentation.
• Perform other duties as assigned to support the overall operations of the department.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare setting preferred.
• Strong communication and interpersonal skills.
• Basic knowledge of healthcare coding and billing systems.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Valid driver’s license and reliable transportation.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent verbal and written communication skills.
• Attention to detail and accuracy in data entry.
• Problem-solving and conflict resolution abilities.
• Customer service orientation.

Benefits

Our organization offers competitive benefits including health insurance, retirement plans, paid time off, and professional development opportunities.

Pay

$20.00 per hour.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM.