Patient Access Representative

Patient Access Representative I

Work Location: 1400 Dowell Springs Blvd, Suite 200, Knoxville, TN 37909
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-4:30pm

Responsibilities

• Start the Solis relationship, gather information, and schedule appointments
• Function as the first point of contact for patients and referring physicians
• Provide efficient, empathetic, and excellent service
• Administer administrative support (off the phone activities)
• Handle routine customer interactions and exhibits proficient customer service, effective listening, and empathy
• Communicate with customers via phone, email, or chat
• De-escalate situations involving dissatisfied patients by offering assistance and support
• Schedule patients and offer alternative scheduling options when center dates/times are not available
• Maintain performance by meeting or exceeding key performance indicators defined by organizational leaders
• Possess a moderate understanding of the role and works under close supervision
• Adhere to established procedures and processes for the contact center
• Maintain patient confidentiality 100% of the time
• Maintain productivity and ensure minimal downtime

Requirements

• High diploma or equivalent required; college coursework preferred
• Contact center and healthcare experience preferred
• Zero to one year's experience in a fast-paced customer service-oriented employment required
• Scheduling experience preferred
• Type at least 30 - 40 wpm and strong computer skills
• Strong verbal communication and listening skills
• Energetic and flexible
• Customer service skills
• Must be able to multi-task with various computer programs/applications
• Exhibits sound judgment and is adaptable and flexible to patient needs
• Strong spelling and grammar skills
• Bilingual (English/Spanish) a plus
• Well organized and detail oriented
• Must be able to work in a fast pace environment that consists of repetitive work

Qualifications

• High diploma or equivalent required

Skills

• Strong verbal communication and listening skills
• Energetic and flexible
• Customer service skills
• Multi-tasking ability
• Computer skills
• Spelling and grammar skills
• Bilingual (English/Spanish) a plus

Benefits

• Competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care
• Other unique benefits