Patient Access Representative
Sheltering Arms Institute is a non‑profit, state‑of‑the‑science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between Sheltering Arms and VCU Health. The Institute delivers an innovative, transdisciplinary model of rehabilitative care grounded in advanced technology, research, and evidence‑based treatment. Ranked among the nation’s best rehabilitation hospitals—and the top rehabilitation provider in Virginia—by U.S. News & World Report and recognized as a Top Workplace nationally by USA Today and in Central Virginia by the Richmond Times‑Dispatch, the culture empowers team members to grow, innovate, and contribute to a shared mission of delivering superior outcomes and redefining what’s possible in rehabilitation.
About the role
Sheltering Arms Institute is seeking a full‑time Patient Access Representative to provide coverage at the Sheltering Arms Institute location in Henrico, VA.
Responsibilities
- Answer and route phone calls to appropriate areas.
- Greet, screen, and direct patients.
- Perform patient check‑in and registration.
- Schedule therapy appointments.
- Collect copays.
- Work with clinical and clerical staff to ensure internal and external customer satisfaction.
- Complete all other duties as assigned.
Requirements
- High school diploma or equivalent (required).
- Strong customer service skills.
- Prior experience in a health‑care setting (preferred).
- Knowledge of insurance benefits (a plus).
- Strong communication and interpersonal skills.
- Ability to multi‑task and accept feedback.
Benefits
- Comprehensive health insurance
- 403(b) with match
- Generous PTO
- EAP support
- Tuition assistance
- Flexible spending and health savings accounts
- Wellness resources and employee discounts
- Additional benefits
Pay
Compensation: $18.00 – $25.00 per hour. Final compensation depends on experience, skills, and internal equity.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.