Patient Access Representative

Duties

• Greet patients/residents, verify demographics, and register/schedule patients/residents.
• Create electronic files, scan, and route necessary forms and documents.
• Educate patients/residents and capture signatures on necessary paperwork.
• Create and assign financial responsibility, assist with arrangements, collect co-payments, pre-payments, and payments on account balances.
• Address and resolve registration-related issues such as work queue errors, denied insurance claims, and maintenance of the registration database.

Scheduling

• Schedule patient/resident appointments and procedures.

Additional Duties

• Prepare and coordinate charts, organize supporting provider documents, discuss pre-payment responsibilities, initiate and collaborate on patient/resident financial assistance, track patient/resident visits, manage health information management on patient/resident accounts, compile, distribute, administer, and score assessments, coordinate Telemed appointments, maintain provider and schedule, charge entry/billing, reminder calls for appointments, hospital admission, make copies, send faxes, and order supplies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. It is an EEO/AA employer M/F/Disability/Vet.