Patient Access Representative

Duties

• Greets patients/residents, verifies demographics, and registers/schedules patients/residents.
• Takes care of related paperwork, creates electronic files, scans, and routes necessary forms and documents.
• Edits patients/residents and captures signatures on necessary paperwork.
• Establishes and assigns financial responsibility and/or assists with arrangements.
• Captures co-payments, pre-payments, and/or payments on account balances.
• Works through the registration work queue to address and resolve issues specific to registration.

Scheduling

• Schedules patient/resident appointments and procedures.
• Obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinates provider schedule, resolves work queue issues, manages recall and waitlists.
• Operates multi-line telephones and may serve as a switchboard operator.

Additional Duties

• Preparation and coordination of charts, organizing supporting provider documents.
• Discussing pre-payment responsibilities, initiating and collaborating on patient/resident financial assistance.
• Tracking patient/resident visits, managing health information management on patient/resident accounts.
• Compiling, distributing, administering, and scoring of assessments.
• Coordination of Telemed appointments, provider and schedule maintenance.
• Charge entry/billing and charge verification, reminder calls for appointments.
• Hospital admission, making copies, sending faxes, and ordering supplies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. The facility is located at 240 Corporate Dr, Beaver Dam, WI 53916, USA. The shift is 8 Hours - Day Shifts and the job schedule is Full time with 40.00 Weekly Hours. The salary range is $16.00 - $23.00 per hour. The department operates Monday-Friday no weekends, no holidays.

Contact Information

To apply, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org. For more information about Total Rewards, visit here. Sanford is an EEO/AA Employer M/F/Disability/Vet.