Patient Access Representative

Duties

• Greets patients/residents, verifies demographics, and registers/schedules patients/residents.
• Creates electronic files, scans, and routes necessary forms and documents.
• Edits and captures signatures on necessary paperwork.
• Collects co-payments, pre-payments, and payments on account balances.
• Addresses and resolves registration-related issues such as work queue errors, denied insurance claims, and database maintenance.
• Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks in/out patients/residents, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments and manage recall and waitlists.
• Operates multi-line telephones and may serve as a switchboard operator.
• Additional duties may include preparation and coordination of charts, organizing supporting provider documents, discussing pre-payment responsibilities, initiating and collaborating on patient/resident financial assistance, tracking patient/resident visits, managing health information management on patient/resident accounts, working on weekly and monthly reports, compiling, distributing, administering, and scoring assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing and verification, reminder calls for appointments, hospital admission, making copies, sending faxes, and ordering supplies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. The facility is located at 220 24th St S, Wisconsin Rapids, WI 54494, USA.

Contact Information

To learn more about Total Rewards, visit https://sanfordcareers.com/benefits. For more information about Sanford Health, visit https://www.sanfordhealth.org/.

Equal Opportunity Employer

Sanford is an EEO/AA Employer M/F/Disability/Vet.