Patient Access Representative

Duties

• Greets patients/residents, verifies demographics, and registers/schedules patients/residents.
• Takes care of related paperwork, creates electronic files, scans, and routes necessary forms and documents.
• Edits patients/residents and captures signatures on necessary paperwork.
• Establishes and assigns financial responsibility and/or assists with arrangements while adhering to policies and procedures.
• Captures co-payments, pre-payments, and/or payments on account balances.
• Works through the registration work queue to address and resolve registration issues, such as work queue errors, denied insurance claims, and maintenance of the registration database.

Scheduling

• Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinates provider schedule, resolves work queue issues, manages recall and waitlists.
• Operates multi-line telephones and may serve as a switchboard operator.

Additional Duties

• Preparation and coordination of charts, organizing supporting provider documents.
• Discussing pre-payment responsibilities, initiating and collaborating patient/resident financial assistance, prior authorization.
• Tracking patient/resident visits, managing health information management on patient/resident accounts.
• Compiling, distributing, administering, and scoring of assessments, coordinating Telemed appointments.
• Provider and schedule maintenance, charge entry/billing and charge verification.
• Making reminder calls for appointments, hospital admission, ordering supplies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

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