Patient Access Representative

Duties

• Greets patients/residents, verifies demographics, and registers/schedules patients/residents.
• Takes care of related paperwork, creates electronic files, scans, and routes necessary forms and documents.
• Educates patients/residents and captures signatures on necessary paperwork.
• Affixes financial responsibility and assists with arrangements while adhering to policies and procedures.
• Collections of co-payments, pre-payments, and/or payments on account balances.
• Addresses and resolves issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinates provider schedule, resolves work queue issues, manages recall and waitlists.
• Operates multi-line telephones and serves as a switchboard operator calling codes and paging providers.
• Preparation and coordination of charts, organizing supporting provider documents, discussing pre-payment responsibilities, initiating and collaborating patient/resident financial assistance, prior authorization, tracking patient/resident visits, health information management on patient/resident accounts, work on weekly and monthly reports, compiling, distributing, administering and scoring of assessments, coordination of Telemed appointments, provider and schedule maintenance, charge entry/billing and charge verification, reminder calls for appointments, hospital admission, make copies, send faxes, and order supplies.
• Serves as a mentor for new Patient Access Representatives and other staff.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Maintains confidentiality of sensitive information.
• Absorbs and processes information quickly and accurately.
• Works independently and as part of a team.
• Works as part of the nursing team.
• Maintains confidentiality of sensitive information.
• Communicates effectively with patients and their situations.
• Uses excellent customer service skills.
• Has working knowledge of medical terminology and uses professional written communication when making notes.

  Qualifications

  • High school diploma or equivalent preferred.
  • Post-secondary education helpful.
  • One year of work experience, preferably in a medical office setting.
  • Medical terminology helpful.
  • Customer service skills essential.
  • Six months' customer service experience desired.
  • May require BLS for certain locations and/or settings.

    Benefits

    Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

    Additional Information

    For more information about Total Rewards, visit https://sanfordcareers.com/benefits.