Patient Access Representative

Duties

• Greets patients/residents, verifies demographics, and registers/schedules patients/residents.
• Takes care of related paperwork, creates electronic files, scans, and routes necessary forms and documents.
• Educates patients/residents and captures their signatures on necessary paperwork.
• Affixes financial responsibility and/or assists with arrangements while adhering to policies and procedures.
• Collects co-payments, pre-payments, and/or payments on account balances.
• Works through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinates provider schedule, resolves work queue issues, manages recall and waitlists.
• Operates multi-line telephones and may serve as a switchboard operator.
• Prepares and coordinates charts, organizes supporting provider documents, discusses pre-payment responsibilities, initiates and collaborates on patient/resident financial assistance, tracks patient/resident visits, manages health information management on patient/resident accounts, compiles, distributes, administers, and scores assessments, coordinates Telemed appointments, maintains provider and schedule, charges entry/billing, reminds patients/residents of appointments, handles hospital admissions, makes copies, sends faxes, and orders supplies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. The company offers a Drug Free Workplace Policy and requires a drug screen and pre-employment background screening as a condition of employment.