Patient Access Representative

About the role

The Patient Access Representative plays a vital role in creating a positive first impression on our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments, and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

Responsibilities

• Coordinate and facilitate registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information, authorizations, and clearing outpatient hospital accounts.
• Serve as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.
• Work closely and professionally with nursing and ancillary departments to foster a team environment.
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department.

Requirements

• High school diploma or equivalent required.
• Preferred medical insurance verification and authorization experience.
• Preferred patient access experience.
• Knowledge in all aspects of registration, non-federal and federal billing regulations, and state programs such as Charity Care.
• Knowledge of medical terminology and computer skills.

Qualifications

• Required: High school diploma or equivalent.
• Prior experience in healthcare or related fields preferred.
• Experience with medical insurance verification and authorization preferred.
• Experience with patient access preferred.
• Knowledge of registration processes, billing regulations, and state programs such as Charity Care.
• Strong medical terminology and computer skills.

Skills

• Detail-oriented.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Accurate typing ability.
• Proactive problem-solving skills.
• Initiative and motivation.

Benefits

At RWJBarnabas Health, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. These include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retail Plans
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities