Patient Access Representative

Qualifications

• High School Diploma
• Computer skills - practical know-how needed to operate computers, use software applications, and manage digital information effectively in professional settings
• Customer service experience
• Patient Access experience
• Medical terminology
• Epic
• Bilingual
• Scheduling Requirements: Day shift, Monday through Friday, weekends may be required, Full Time, 40 hours per week

Essential Functions

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and documents all demographic information to accurately identify the patient
• Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required
• Ensures that all orders/prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable.
• Maintains department productivity by asking for additional duties when patient flow permits
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Complies with organizational, facility, and departmental policies
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training all training both formally assigned, newsletters, job aides, in-services, staff meetings, huddles and facility assigned trainings

Benefits and Perks

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon… and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.