Patient Access Representative

About the role

The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

Responsibilities

• Greet all patients in a timely and friendly manner
• Ensure all customers, external and internal, are treated with the highest level of respect
• Clearly review and communicate all forms and obtain required signatures for services provided
• Ensure accuracy and thoroughness in collection and documentation of the patients demographic and insurance information and utilize the technology available to complete the registration
• Participate in creating a positive environment for patient and colleague satisfaction
• Provide excellent customer service to all patients, colleagues and other external and internal customers
• Interview patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and or registration based on assigned work
• Obtain and document all demographic information to accurately identify the patient
• Obtain insurance information, complete insurance verification and verify appropriate authorization status, if required
• Ensure that all orders prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable
• Maintain department productivity by asking for additional duties when patient flow permits
• Identify and resolve problems in an appropriate manner and escalate issues to leadership when necessary
• Work closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training all training both formally assigned, newsletters, job aides, in-services, staff meetings, huddles and facility assigned trainings
• Perform other duties as assigned

Qualifications

• High School Diploma required
• Customer Service Experience preferred
• Patient Access Experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills
• Epic HB preferred

Skills

• Proficiency in the entire preadmission, registration, and financial clearance processes
• Efficiency, accuracy and productivity
• Compliance with organizational, facility, and departmental policies

Benefits

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health. This includes Paid Time Off (PTO), Medical and Prescription Drug Insurance, Dental and Vision Insurance, Retirement Plans, Short & Long Term Disability, Life & Accidental Death Insurance, Tuition Reimbursement, Health Care/Dependent Care Flexible Spending Accounts, Wellness Programs, Voluntary Benefits (e.g., Pet Insurance), Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!