Patient Access Representative

Location: 2 Crescent Place, Oceanport, NJ 07757

Pay Range: $21.07 - $26.22 per hour. The compensation offered will depend on several factors, including the candidate's educational background, skills, and professional experience.

About the Role

The Patient Access Representative position plays a key role in the health system, providing excellent customer service while ensuring timely throughput and capturing all necessary data accurately. This role is responsible for greeting all patients in a timely and friendly manner and ensuring that all customers, external and internal, are treated with the highest level of respect.

Responsibilities

• Provides excellent customer service to all patients, colleagues, and other external and internal customers.
• Interviews patients, family members, and other responsible parties to gather pertinent demographic and financial information for scheduling, pre-registration, and/or registration.
• Obtains and documents all demographic information to accurately identify the patient.
• Obtains insurance information, completes insurance verification, and checks authorization status.
• Ensures that all orders/prescriptions comply with appropriate signatures, proper documentation of diagnosis, patient identifiers, and are linked to the correct encounter, as applicable.
• Meets and exceeds department goals including accuracy, point of service collections, and productivity.
• Ensures all required forms are provided, reviewed, properly explained, and signed by the patient or an approved person on behalf of the patient.
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered.
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes.
• Maintains departmental standards of efficiency, accuracy, and productivity.
• Complies with organizational, facility, and departmental policies.
• Maintains department productivity by asking for additional duties when patient flow permits.
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
• Reflects commitment to building a supportive work environment and maintains a positive attitude.
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department.
• Other duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Computer skills required (practical know-how needed to operate computers, use software applications, and manage digital information effectively in professional settings).
• Experience with Epic HB.
• Customer service experience.
• Medical terminology experience.

Preferred Qualifications

• Patient Access experience.

Schedule

Full-Time, Hourly position – 37.5 hours a week. Day-to-day operations are remote but may require travel within New Jersey. Travel to Oceanport, NJ as needed.

Benefits

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more.