Patient Access Representative

At PT Solutions Physical Therapy, we are more than just a private practice—we are a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you'll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model.

Responsibilities

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
• Deliver a high-quality, patient-first experience while assisting with questions and providing support.
• Accurately document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure compliance with HIPAA, insurance workflows, and documentation standards.
• Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Requirements

• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem-solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.

Qualifications

• At minimum, a High School or GED diploma (submission of diploma for the highest level of education obtained will be required).
• 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Pay and Benefits

• Compensation: $18-$20/hr (pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position).
• Benefit offering includes: Competitive compensation with ability to earn performance-based incentives, Professional development through strategic internal platforms, Opportunity for career progression with a nationwide physical therapy practice, Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws), Reimbursement for endurance race entry fees.