Patient Access Representative

About the role

RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.

Responsibilities

• Fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary
• Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services

Requirements

• Data entry and the ability to type a minimum of 25 words per minute
• Mastery of Microsoft Excel/Word and good mathematical, reading and writing skills
• Superb customer service, teamwork, and conflict resolution skills
• Excellent written and oral communication skills
• Must be able to work with minimal supervision
• Efficient time management skills and ability to multi-task
• Strong understanding and comfort level with computer systems

Qualifications

• Two (2) years experience in health care environment
• At least one (1) to three (3) years of customer service

Skills

• Data entry and the ability to type a minimum of 25 words per minute
• Mastery of Microsoft Excel/Word and good mathematical, reading and writing skills
• Superb customer service, teamwork, and conflict resolution skills
• Excellent written and oral communication skills
• Strong understanding and comfort level with computer systems

Benefits

• Compensation Philosophy
• Full-time, benefited
• Monday-Friday, 8:00 am to 5:00 pm
• Prefered Experience
• Two (2) years experience in health care environment
• At least one (1) to three (3) years of customer service
• Options offered to benefit eligible employees
• Excellent Medical, Pharmacy, Dental, and Vision Plans
• Paid days for continuing education, bereavement, and jury duty
• Retirement Plans with 3% company contribution
• Voluntary Life Insurance and Long Term Disability
• Competitive Compensation
• Discounted memberships with Flight/American Medical Care Network
• Shift differentials paid for certain work shifts, including Holiday pay
• Child Care PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45 am to 5:15 pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 or childcare@pdh.org.
• Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies
• This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital
• With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community
• PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents
• Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley
• Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy
• Join a medical team that puts community first

Pay

• Compensation Range $19.83 - $25.31 / hour

Schedule

• Full-time, benefited
• Monday-Friday, 8:00 am to 5:00 pm

Contact Information

Recruiter Name/Email: Nicholas Clawson
Department Phone: 530-283-7169

Child Care Center

PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45 am to 5:15 pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 or childcare@pdh.org.