Patient Access Representative

About the role

Pediatric Healthcare Associates is seeking a full-time Patient Access Representative to join our team. We are looking for a professional who excels in customer service, communicates clearly, and thrives in a fast-paced, team-oriented environment.

Responsibilities

• Answer high volumes of incoming calls promptly, professionally, and courteously
• Determine caller needs and direct calls appropriately across four offices
• Schedule and confirm patient appointments
• Affirmative support callers with all requests in an efficient, timely manner
• Send detailed messages to offices and communicate with receptionists, nurses, clinicians, managers, hospitals, pharmacies, and labs
• Read, monitor, and maintain clinicians’ schedules
• Work recall lists daily
• Support administrative tasks and call center duties as assigned
• Maintain a positive and patient-focused approach with every interaction

Requirements

• High school diploma or equivalent
• Typing and computer proficiency
• Previous customer service experience (preferably in a call center)
• Healthcare or medical office experience preferred but not required

Essential Skills & Abilities

• Strong customer service, phone etiquette, and communication skills
• Ability to handle high call volumes while maintaining a positive experience for each caller
• Detail-oriented, organized, and able to multitask in a fast-paced environment
• Team-oriented with the ability to work collaboratively
• Reliable, punctual, adaptable, and job-knowledgeable
• Ability to listen, understand, and respond accurately to caller needs
• Commitment to maintaining the expected monthly Live Answer Rate and Average Talk Time
• Regular and prompt attendance required

Non-Essential Skills & Abilities

• Maintain a clean and organized workstation
• Perform additional duties as needed or assigned