Patient Access Representative

Join the OrthoNY team at our new clinic in Saratoga Springs, NY! You'll play a key role in ensuring our patients receive exceptional care from their very first interaction.

About the Role

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified, and insurance responsibility is accurate.
• Greet patients promptly and professionally.
• Professionally answer incoming phone calls.
• Review any necessary data/forms with patients to ensure accurate and complete records are in the EMR.
• Properly collect copayments and balances.
• Perform responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager.
• Work and communicate with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic.
• Reconcile daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports, and closing individual financial batches for each day.
• Review patient follow-up requirements on check-out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled.
• Print (or send to patient portal) any handouts that need to be given to the patient.
• Maintain a high level of confidentiality and comply with HIPAA standards.
• Maintain a neat and organized workspace, and restock supplies as needed.
• Travel to other offices as needed for coverage.
• Other duties as assigned.

Requirements

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Exceptional customer service skills required.
• Experience working with an EMR/PM required.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Valid driver’s license and vehicle for needed travel.

Schedule

Monday-Friday, 8:00 AM – 4:30 PM.

Other Information

Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.