Patient Access Representative

About the role

Pursue your passion and potential as a Patient Access Representative at Northern Light Health. This role is full-time (40 hours / week, 7 days / week) and requires flexibility to work variable schedules, including days, evenings, and weekends.

Primary Responsibilities

• Greets visitors and patients in person, or communicates by telephone, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Captures patient admission needs, bed assignments, and tracking boards where applicable
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
• May perform other duties upon request

Required Qualifications

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
• Intermediate level of proficiency with Windows applications
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
• Ability to work 40 hours per week in 4 separate 10-hour shifts, between the hours of 6:00am - 12:00am
• Ability to work occasional weekends & holidays per business need
• Must be 18 years of age OR older

Preferred Qualifications

• 1+ years of registration experience in a hospital OR medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings

Benefits

Learn more about our range of benefits designed to help you live well, including Life, Emotional, Physical, and Financial benefits.

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

This position is full-time (40 hours / week, 7 days / week) and requires flexibility to work variable schedules, including days, evenings, and weekends.