Patient Access Representative

About the role

The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting. Duties include greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office tasks.

Responsibilities

• Communicates directly with patients and/or families to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collections patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary

Requirements

• High School Diploma/GED
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
• Ability to work 100% onsite at 350 W. Thomas Rd, Phoenix, AZ
• Ability to work Monday - Friday from 8:30am - 5:00pm
• Ability to work a flexible 1st shift schedule during the initial training period
• Must be 18 years of age OR older

Qualifications

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Basic mathematics for financial payments

Skills

• Strong interpersonal, communication and customer service skills
• Dependable, able to work independently

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates commitment to your success
• Offerings include:
• Paid Time Off
• Medical Plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

Hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

There will also be a shadowing/on the job training element that will require you to work the same schedule as the trainer during that portion of the training.

Sign-On Bonus

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

UnitedHealth Group

We are committed to helping people live healthier lives and making the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.