Patient Access Representative

Job Description

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Affords assistance in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Affords open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Affords assistance in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required)
• Loud Noises
• Pushing / Pulling: 0-10 lbs
• Pushing / Pulling: 11-20 lbs
• Pushing / Pulling: 26-40 lbs
• Pushing / Pulling: 41-60 lbs
• Reaching above shoulder
• Squat/kneel
• Biohazard waste
• Patient Equipment
• ContINUOUSLY: Audible speech
• Chemicals/Medications
• Color vision
• Communicable Diseases and/or Pathogens
• Computer skills
• Decision Making
• Depth perception
• Flexing/extending of neck
• Hand use: grasping, gripping, turning
• Hearing acuity
• Interpreting Data
• Peripheral vision
• Problem solving
• Pushing / Pulling: 0-25 lbs
• Repetitive hand/arm use
• Sight – Far/near
• Sitting
• Standing
• Walking

Additional Physical Requirements

Able to multi-task within in a stressful environment.