Patient Access Representative

Responsibilities

• Answer all incoming calls, transfer and/or route messages to the appropriate clinic, pool, and/or individual.
• Transfer and/or route messages to the appropriate clinic, pool, and/or individual.
• Answer questions providing timely, accurate, and quality customer service.
• Schedule patients in accordance with established provider schedules and clinic protocols.
• Promote, educate, and troubleshoot MyChart use and issues for patients.

Requirements

• Knowledge of standard office policies and procedures.
• Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Fluency in Spanish is helpful.
• Knowledge of Microsoft Office software products preferred.
• Computer literacy and typing skills.

Skills

• Knowledge of standard office policies and procedures.
• Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Fluency in Spanish is helpful.
• Knowledge of Microsoft Office software products preferred.
• Computer literacy and typing skills.

Benefits

• Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care.
• We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way.
• We are part of a dynamic team-based environment.
• We offer work/life balance.
• We offer a great benefit package!