Patient Access Representative

About the role

The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Responsibilities

• Schedule and register patients
• Verify patient insurance and benefits
• Pre-certify services
• Ensure accurate patient data is entered into the patient record
• Work under stress and meet deadlines
• Communicate effectively with patients, physicians, and insurance companies
• Maintain knowledge of insurance carriers and Medicare guidelines

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Strong organizational skills and attention to detail
• Ability to work under stress and perform tasks with high accuracy
• Knowledgeable with various computer systems and able to use a 10-key calculator and computer keyboard

Qualifications

• Prolonged standing and walking during each shift
• Ability to push, pull, and lift up to 50 lbs on a regular basis
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.