Patient Access Representative

Qualifications

• Uses Mass General Brigham values to govern decisions, actions, and behaviors.
• Completes projects for Finance, Operations, and other MEEI teams.
• Updates weekly and monthly reports for both departments.
• Proactively identifies opportunities for revenue improvement and takes initiative to solve issues independently.
• Analyzes data, including policies, workflows, and procedures, and presents results to management.
• Surgical clearance workflow improvement.
• Other duties as assigned, including work queues and any help that the Operations and Finance teams require – this includes:
• Interacting with patients and insurance payers: on the phone and in email communication.
• Reviewing, confirming, and updating demographic and insurance information with patients.
• Maintaining strict confidentiality regarding all patient matters and securing all patient information.

Skills And Competencies

• Possess strong interpersonal skills to effectively communicate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.
• Strong analytical, problem-solving, and negotiation skills.
• Requires minimal direction from leadership and possesses the ability to learn quickly.
• Able to work independently, as well as prioritize workload and manage concurrent projects.
• Self-motivated, resourceful, and able to take initiative.
• Healthcare experience in hospital operations or finance is a plus.

Additional Job Details (if applicable)

• Bachelor’s degree.
• Data analysis and computer skills, particularly with Microsoft Excel.
• Healthcare finance, reimbursement, and billing experience, preferably with Epic.
• A combination of education and experience may be substituted for the requirements.

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5