Patient Access Representative

Purpose and Location

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. National Park Medical Center is a forward-thinking, innovative hospital dedicated to making a positive difference in the health of our community and region. Located in Hot Springs, a unique blend of natural beauty, cultural life, and historical interest, we offer a variety of outdoor activities, art galleries, local shops, and diverse cuisine.

Why Choose Us

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Short-term and long-term disability 100% paid by the company
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Loan repayment, tuition reimbursement, and scholarship opportunities for qualified candidates
• Professional development opportunities, apprenticeship programs, and certification assistance
• and much more...

Position Summary

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, answers phone, maintains code systems, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Populations Served

Does not treat or provide clinical care to patients.

Protected Health Information Accessed

Demographic, Insurance, Financial.

Physical Requirements

• Frequent keyboard data entry
• Sitting
• Audible speech and hearing
• Frequent reaching and repetitive hand/arm movements
• Occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs
• Rare climbing, kneeling, running, and higher-force tasks
• Constant near/far vision and depth perception
• Color distinction
• Rare exposure to biological and chemical hazards (e.g., dust, gases/vapors/fumes)
• Rare exposure to latex

Additional Information

Populations Served: Does not treat or provide clinical care to patients.

Protected Health Information Accessed: Demographic, Insurance, Financial.

Exposure: Occupational exposure to bloodborne pathogens may be present.