Patient Access Representative

Job Summary

Lexington Health is a comprehensive network of care that includes urgent care centers, physician practices, and a teaching hospital. The Patient Access Representative plays a crucial role in greeting and registering patients, collecting necessary information, and managing financial transactions.

About the Role

Lexington Health seeks a Patient Access Representative to join their team. This role involves greeting patients, registering them for medical services, and handling various administrative tasks to ensure smooth patient flow and accurate billing.

Responsibilities

• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and staffing issues.
• Works independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Interviews patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of driver’s license and insurance cards.
• Absorbs and accurately records insurance data.
• Collects Point of Service payments as appropriate and accurately records payments.
• Verifies balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed.
• Generates a trial balance when closing the Cash Drawer, and prepares money for deposit ensuring all checks and balances are in place.
• Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings and participates in Service Recovery Process to resolve complaints.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensures Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal.
• Performs duties as assigned by authorized personnel or as required and meets assigned time frame.

Requirements

Minimum Education: High School diploma or Equivalent
Minimum Years of Experience: None
Substitutable Education & Experience: None
Required Certifications/Licensure: None
Required Training: Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required)

Qualifications

• Excellent oral and verbal communicative skills.
• Ability to work independently or in conjunction with nursing or other personnel.
• Willingness to work in potentially stressful situations.
• Professional in appearance and communications.
• Accepts chain of command, supervision, and constructive criticism.
• Contributes to teamwork and creates harmonious relations with others.
• Discourages gossip and treats others as they wish to be treated.
• Speaks positively about LMC, the department, other employees, and guests.
• Utilizes the Service Recovery Process to resolve complaints.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensures Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal.

Skills

• Excellent communication skills.
• Ability to work independently or in conjunction with others.
• Willingness to work in potentially stressful situations.
• Professional appearance and communications.
• Accepts chain of command, supervision, and constructive criticism.
• Contributes to teamwork and creates harmonious relations with others.
• Discourages gossip and treats others as they wish to be treated.
• Speaks positively about LMC, the department, other employees, and guests.
• Utilizes the Service Recovery Process to resolve complaints.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensures Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal.

Benefits

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Pay

Salary range: $15.00 - $20.00 per hour

Schedule

PRN (as needed)

8:00 AM - 8:00 PM

Equal Opportunity Employer

Lexington Health is committed to providing equal opportunity employment for all individuals and remains compliant with applicable state and federal laws and regulations. We strive to provide a discrimination-free environment and recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.