Patient Access Representative
About the Role
As a Patient Access Representative at Lake Cumberland Regional Hospital, part of Lifepoint Health, you play a crucial role in ensuring a seamless patient experience. Your responsibilities include obtaining and accurately entering demographic, billing, and clinical information, distributing necessary forms and documents, and communicating with patients, caregivers, and healthcare staff to facilitate admissions.
Responsibilities
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
- Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
- Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. li>Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
- Verifies insurance benefits and obtains precertification/authorization as necessary.
- Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
- Researches the patients' visit history to ensure compliance with third-party payer requirements, completing appropriate documentation as applicable.
- Collects co-pays and other funds from patients based upon established criteria.
Qualifications
- Education: High school diploma or equivalent required.
Skills
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Billing or collection experience preferred.
- Computer experience required.
Benefits
- Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
- Employee Well-being: Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
- Professional Development: Ongoing learning and career advancement opportunities.
About Lake Cumberland Regional Hospital
Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering advanced specialty services, including a neurosurgery program with Spine Center accreditation. Located in Somerset, Kentucky, our hospital combines southern hospitality with abundant recreational opportunities, including a 65,000-acre lake with 1,200 miles of shoreline. Somerset also hosts nationally recognized performing and visual arts, concerts, and special events.
Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees, ensuring a diverse and inclusive workplace.