Patient Access Representative

About the Role

Assist in all incoming and outgoing patient care services and clerical services to ensure good patient care and public contact.

Responsibilities

• Register in-patients and out-patients upon arrival at the hospital.
• Comply with all hospital and departmental procedures, safety program requirements, and corporate compliance program standards of conduct, including all applicable statutes, rules, and regulations.
• Obtain and verify health insurance information.
• Assist personnel in obtaining necessary signatures to ensure proper care.
• Collect co-payments from patients.
• Act as communications coordinator for the hospital through the telephone intercom system.
• Verify outpatient petty cash after each shift.
• Schedule appointments for specialty clinics.
• Monitor all outpatient financial/departmental reports/assignments.
• Announce termination of visiting hours over the intercom system.
• Secure area before leaving at the end of the evening shift.
• Maintain skills and knowledge through participation in educational programs.
• Ensure completion of all necessary admissions documentation for both in-patients and out-patients.

Requirements

Physical Demands

• Prolonged sitting with occasional standing and walking.
• Frequent handling and fingering.
• Pushing 25 pounds, occasional carrying up to 5 pounds.
• Continuous use of corrected vision.

Mental Demands

• High concentration and alertness level required.
• Frequent attention to detail.
• Ability to handle difficult situations.

Communication Demands

• Ability to read and write legibly.
• Ability to make basic arithmetical computations.
• Ability to follow verbal and written instructions.
• Must be able to understand and speak fluent English.

Qualifications

• High school diploma or equivalent (Required).
• Computer and Microsoft Office experience (Preferred).
• Customer service skills and experience.

Skills

• Knowledge of hospital billing procedures.
• Familiarity with medical terminology and previous computer experience preferred.
• Ability to accurately type documents (Required).