Patient Access Representative

About the role

As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support the delivery of healthcare services.

Responsibilities

• Greeting patients and other visitors in the medical office
• Answering patient questions and providing assistance and directions when necessary
• Fielding all phone calls that arrive using our general office number
• Utilizing medical office software to schedule new and follow-up appointments for patients
• Registering new patients and updating necessary records
• Distributing forms and paperwork to patients to ensure that required fields are completed appropriately
• Daily collection of patient financial responsibility
• Maintaining confidentiality of all patient records
• Completing and tracking insurance verifications, authorizations, and referrals
• Knowledge of Workers’ Compensation and Auto claim submissions
• Performing other diverse duties as requested or required

Requirements

• A high school diploma or equivalent
• Completion of a medical assistant certificate program preferred
• 1+ years of experience working as a medical receptionist/administrative assistant in the health care field
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently or as part of a team
• Availability to travel throughout JAG locations for coverage following the JAG Travel policy

Qualifications

• High school diploma or equivalent
• Completion of a medical assistant certificate program preferred
• 1+ years of experience working as a medical receptionist/administrative assistant in the health care field

Skills

• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently or as part of a team

Benefits

• Competitive pay
• Support for ongoing education and training
• Opportunities for advanced growth including team leader, regional manager, and director
• Provided uniforms
• Health, Dental, & Vision Benefits
• HSA Options including dependent care, medical, and commuter benefits
• $10,000.00 Term Life Insurance benefit at NO cost to employees up to 3 weeks
• PTO
• 401(k) with company match
• Yearly review for growth opportunities
• Tuition discounts for employees and their families
• TicketsAtWork and LifeMart company perks

Pay

$Competitive

Schedule

Full-time